At Survivalist Gear (SG), our goal is customer satisfaction and we work hard to make sure all orders are correct and sent out in a timely manner.
Returns are accepted within 20 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 20 days as well. If the item(s) is defective, Survivalist Gear (SG) will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit.
Survivalist Gear (SG) will NOT accept any returns for any shipments outside the continental United States.
Should you notice or have any discrepancy in your billing/invoicing you have 20 days to report it to Survivalist Gear (SG).
If the purchased product was defective in any way, you will have 30 days to notify us about the defect. If we are notified within 30 days, we will ship out replacement product to you at no additional cost. Please note that we will replace only defective items included in the kit, and not the entire kit itself.
If an item happens to be damaged by UPS during the shipment, it is your responsibility to contact UPS directly. Insurance is issued free up to $100, but insurance must be paid for in advance if the customer wants insurance over $100.
If an order is placed in error, the product total will be refunded once the products have been returned, but the shipping charge as well as the return shipping cost will not be refunded.
Because food and water products cannot be re-sold according to law, they cannot be returned, and refunds cannot be issued.
On orders returned for any reason other than defective merchandise, the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Any order placed on a credit/debit card that is canceled before it ships out will have a 3.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.
